Incident resolved

Incident Summary

We experienced a service disruption lasting approximately 35 minutes. The issue was identified and resolved the same evening.

Impact

Some users experienced temporary service unavailability during the incident window.

Resolution

The service was restored by deploying a corrected build, which resolved the underlying issue and returned the system to normal operation.

Root Cause (High-level)

The disruption was caused by an infrastructure configuration issue related to how application artifacts were retained. Under specific conditions, this led to the service being unable to restart correctly.

Mitigation & Prevention

• Configuration has been updated to prevent recurrence.
• Ongoing work continues to strengthen monitoring, alerting, and recovery procedures.